Refund policy

Last updated: Last updated: May 5, 2026

Subscriptions

All Raising the Bar subscription boxes are pre-paid and non-refundable. Once a subscription box has shipped, we’re unable to offer returns or refunds of any kind. Cancellations apply to future renewals only, and any remaining boxes on your account will still ship as scheduled.

One-Time Purchases

Due to the nature of our products, we do not accept returns on food or beverage items, opened products, gift cards, sale products, mystery products, past boxes, archive boxes, or discounted bundles.

If an item arrives damaged, is missing, or the wrong item was sent, please contact us within 48 hours of delivery so we can review and help resolve the issue.

Final Sale Products

All sale products, mystery products, past boxes, archive boxes, discounted bundles, gift cards, and RTB merchandise are final sale.

Final sale products are not eligible for cancellation, return, refund, exchange, store credit, or replacement, except in cases where an item arrives damaged, is missing from the order, or the wrong item was sent.

Customers should review each product listing carefully before purchasing. Any product-specific details, including box contents, product condition, best-by date notes, shipping timelines, or other relevant purchase information, will be included on the product page when applicable.

Best-By Dates

Some products, including sale products, mystery products, past boxes, archive boxes, and discounted bundles, may include items that are near or past the manufacturer’s best-by date. When applicable, best-by date information will be noted on the product listing so customers can review those details before purchasing.

Best-by dates are not expiration dates. A best-by date is a manufacturer-provided quality guideline that indicates when a product is expected to be at its peak freshness, flavor, carbonation, or overall quality.

For shelf-stable beverages, mixers, pantry items, and similar products, quality may gradually change over time, but the product is not considered unsafe solely because the best-by date has passed. Customers who prefer not to consume items near or past a best-by date should review product listings carefully before purchasing products that include best-by date disclosures.

Damages, Missing, or Incorrect Items

Please inspect your order upon delivery and contact us right away if:

• An item arrives damaged
• An item is missing
• You receive the wrong item

To help us resolve the issue as quickly as possible, please email info@weareraisingthebar.com within 48 hours of delivery and include:

• Your order number
• Clear photos of the damaged, missing, or incorrect item(s)
• Photos of the shipping box and packing materials (if applicable)

In the rare event an item is damaged during transit or an order error occurs, we’ll review the issue and, when applicable, arrange a replacement, store credit, or other resolution at our discretion.

Exchanges

We do not offer direct exchanges. If an item qualifies for a replacement due to damage or error, our team will coordinate next steps with you directly.

Refunds

If a refund is approved for an eligible item or approved exception, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund.

If you have any questions about this policy or your order, please reach out to info@weareraisingthebar.com, we’re happy to help.