Last updated: December 24, 2025

Below is a brief overview of some of our most frequently referenced policies. For full details, please review our Subscription Terms, Shipping Policy, and Returns & Refunds Policy.

Monthly Subscriptions

Raising the Bar subscriptions are pre-paid and automatically renewing unless canceled prior to renewal.

• Subscription billing occurs on the 1st day of the month of your renewal period (1, 3, 6, or 12 months).
• Subscriptions automatically renew unless canceled before the renewal date.
• Subscription shipping is a flat rate of $9.50 per month, billed with your subscription renewal.
• If you skip a box, your remaining pre-paid boxes will move to subsequent months.
• Pre-paid boxes do not expire, and renewals will not process until all pre-paid boxes have shipped.
• Cancellations apply to future renewals only. Any boxes already paid for will still ship as scheduled.

You can view or manage your subscription at any time via your account page or by contacting us at info@weareraisingthebar.com.

Gift Orders

We offer three types of gifts:

• Digital gift cards
• Pre-paid single products
• Pre-paid subscription memberships (1, 3, 6, or 12 months)

When sending a gift, you’ll be guided through the gifting options and can choose how you’d like to deliver it to the recipient:

Gift delivery options include:

• Share a link to the gift
• Download a printable to share in person
• Send via email, delivered directly to the recipient
• Ship now (available for one-time gift products only)

Important notes:

• Gift subscriptions and one-time products must be activated by the recipient before boxes ship (unless “Ship now” is selected for a one-time product).
• A valid credit card is required at redemption to activate any pre-paid gift subscription.
• The card will not be charged unless the recipient adds additional items or chooses to continue the subscription after the gifted period.
• All gift subscriptions automatically cancel after the final prepaid shipment.
• Gift purchases do not auto-renew on the sender’s end.
• If the recipient chooses to continue the subscription after the gifted period, they may cancel at any time before the next renewal to avoid future charges.
  

Shipping Information

Delivery Timing

• Delivery typically takes 1–8 business days, depending on location and carrier.
• Tracking emails are sent once an order leaves our warehouse. Please allow up to 24 hours for tracking to update.
• See our full Shipping Policy for more details. 

Subscription Orders

• Monthly subscription boxes ship in a bulk shipment around the 10th of each month.
• If you sign up between the 11th–24th, your first box ships right away.
• If you sign up between the 25th–10th, your first box ships with the next monthly shipment.
• If a holiday falls on the 25th, the signup cutoff moves to the 26th.

One-Time Orders

• One-time purchases typically ship within 1–2 business days, unless listed as pre-sale.
• Pre-sale items ship according to the timeline listed on the product page.

Once an order has shipped, delivery timing is determined by the carrier.

Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, is missing, or is incorrect, contact us within 48 hours of delivery at info@weareraisingthebar.com and include:

• Your order number
• Clear photos of the item(s)
• Photos of the shipping box and packing materials (if applicable)

We’re always happy to help make it right.

RTB Merchandise

All Raising the Bar merchandise is made to order.

• Processing time is typically 3–8 business days, or 7–10 business days during peak months (November–December).
• Merchandise ships separately from other items in your order.
• Delivery typically takes 2–8 business days after processing.

All merchandise sales are final. Please review size charts carefully before ordering. If an item arrives defective or damaged during transit, please contact us for assistance.

Discount Policy

If you placed an order within 24 hours prior to a promotion going live, we’re happy to honor the promotional pricing.

To request a price adjustment, please contact us within 24 hours of the promotion’s start. Requests outside this window are not eligible.

Sale, Mystery Box & Past Box Products

From time to time, we may offer sale products, mystery products, past boxes, archive boxes, limited-time bundles, or other discounted products.

All sale products, mystery products, past boxes, archive boxes, and discounted bundles are final sale. These products are not eligible for cancellation, refund, exchange, store credit, or replacement, except in cases where an item arrives damaged, is missing from the order, or the wrong item was sent.

Customers should review the product listing carefully before purchasing. Any product-specific details, including box contents, product condition, best-by date notes, shipping timelines, or other relevant purchase information, will be included on the product page when applicable.

Current monthly subscription boxes are separate from sale, mystery, past box, archive box, and discounted product offerings.

Best-By Dates

Some products may include items that are near or past the manufacturer’s best-by date. When applicable, best-by date information will be noted on the product listing so customers can review those details before purchasing.

Best-by dates are not expiration dates. A best-by date is a manufacturer-provided quality guideline that indicates when a product is expected to be at its peak freshness, flavor, carbonation, or overall quality. For shelf-stable beverages, mixers, pantry items, and similar products, quality may gradually change over time, but the product is not considered unsafe solely because the best-by date has passed.

Customers who prefer not to consume items near or past a best-by date should review product listings carefully before purchasing products that include best-by date disclosures.

Cancellations, Refunds & Exchanges

Orders may be canceled prior to shipment. However, most orders ship very quickly after being placed. If you contact us to request a cancellation outside of our business hours or during a holiday, and your order ships before we are able to review the request, a refund or return will not be offered.

Subscriptions are pre-paid and non-refundable. Canceling a subscription stops future renewals only; any boxes already paid for will still be delivered as scheduled.

All sale products, mystery products, past boxes, archive boxes, discounted bundles, and RTB merchandise are final sale. Please review the Sale, Mystery Box & Past Box Products section and any product-specific disclosures before purchasing.

See our full Refund Policy and Cancellation Policy for more details.